Got Questions? We've Got Answers
Is it safe to purchase from your website?
Absolutely. Your security is our priority. All payments are processed through encrypted SSL-secured checkout systems, ensuring your personal and payment information remains protected. We also accept PayPal, giving you an additional layer of buyer protection and secure payment options.
How long does shipping take?
All CubeCool canopies are shipped directly from our manufacturing facility. Delivery typically takes 7–14 business days, depending on your location and local carrier processing times. Once your order ships, you'll receive tracking information to follow your package every step of the way.
Do you ship worldwide?
Yes! CubeCool is a global brand. While most of our customers are located in Canada and Australia, we can ship to virtually any country worldwide. If you'd like to confirm shipping availability or receive a delivery estimate for your location, feel free to contact us by email.
What is your return policy?
We want you to shop with confidence. If you're not completely satisfied, you may return your canopy in its original packaging within 14 days of receiving your order. For return instructions and eligibility details, simply contact us via email and our team will be happy to assist.
Can I track my order?
Yes. As soon as your order is dispatched, you'll receive a tracking number by email, allowing you to track your package from shipment to delivery.
